How does an IT organization shift from keeping the lights on to transforming a business? There is a clearly defined path that every IT leader navigates. We call this the IT Value Journey and will briefly explain it here. When it comes down to the most basic view,...

IT leaders can set the tone across business units to improve the customer experience, exceed customer expectations, and drive market value. There are practical ways to help your business get started, and succeed, with digital transformation.  70% of digital...

Customer Experience must be the foundation of your strategy. Whether it’s a digital transformation strategy or the next three-year plan, a differentiated customer experience will make your company the winner. When did businesses forget about their customers? How do...

Many companies have shifted to digital business during the current pandemic. Many of those will continue their digital transformation as a strategy to emerge stronger. But is digital transformation enough? Simply stated, the answer is a resounding “No”. I’ve watched...

Every business needs to measure the return on their IT investment. And, today more than ever, the IT organization needs to prove the value it provides. If you’re a CEO, CFO, CIO or board member, these quick tips should provide guidance on measuring, and increasing,...

Every business is thinking about how to emerge from the current crisis. As you read this, think about these four questions. More will follow throughout the article. What did we learn during the disruption? Are we better at something than we thought? Are there old...

The world has changed. It may be temporary and maybe not. Regardless, CIOs are dealing with some uncharted territory. Offices closed and employees work from home. Businesses are seeking new, innovative revenue streams. Cyber criminals are busier than ever. Here are...

Takis Athanassiou wrote an interesting article.  Here’s an excerpt: The art of forming a strategy, or thinking strategically is a skill required in many levels in today’s complex world, but it is especially important to leaders. In today’s quick shifting external and,...