by Larry Wolff | Jun 13, 2020 | Transformative IT Leadership
This article continues the roadmap for the IT Value Journey, navigating from the Maintain state to the Enhance state with a clear, repeatable formula to ensure a quick and safe journey. Our June 6 article explained how to improve customer satisfaction while reducing...
by Larry Wolff | Jun 6, 2020 | Transformative IT Leadership
The IT Value Journey starts on the road from the Maintain state to the Enhance state. This article presents a clear, repeatable formula to ensure a quick and safe journey. Our May 10 article summarized the IT Value Journey and the three key mileposts: Maintain the...
by Larry Wolff | May 31, 2020 | Transformative IT Leadership
How does an IT organization shift from keeping the lights on to transforming a business? There is a clearly defined path that every IT leader navigates. We call this the IT Value Journey and will briefly explain it here. When it comes down to the most basic view,...
by Larry Wolff | May 30, 2020 | Transformative IT Leadership
IT leaders can set the tone across business units to improve the customer experience, exceed customer expectations, and drive market value. There are practical ways to help your business get started, and succeed, with digital transformation. 70% of digital...
by Larry Wolff | May 22, 2020 | Transformative IT Leadership
Customer Experience must be the foundation of your strategy. Whether it’s a digital transformation strategy or the next three-year plan, a differentiated customer experience will make your company the winner. When did businesses forget about their customers? How do...
