by Larry Wolff | Dec 6, 2020 | Transformative IT Leadership
Whether your team uses Waterfall or Agile methodologies, software development and maintenance may be the IT function that is most visible to the business. Current State I am continuously surprised by the state of software development in IT organizations ranging from... 
by Larry Wolff | Nov 29, 2020 | Transformative IT Leadership
The CIO is concerned about infrastructure resilience and reliability, and with data quality. Every CIO is navigating the IT Value Journey. In this CIO Handbook series, we previously wrote about: Rapid Assessment, Triage, Strategic Planning, and Customer Service. This... 
by Larry Wolff | Nov 22, 2020 | Transformative IT Leadership
The successful CIO has a healthy obsession for his or her customers and permeates that into the culture of IT. IT Customer Service Research we did a few years ago showed that 80% of employees believe the Help Desk “is” IT. That’s likely because the Help Desk is the... 
by Larry Wolff | Nov 15, 2020 | Transformative IT Leadership
A well-executed IT strategy provides focus, alignment, and measurability, and is key to navigating the IT Value Journey. Introduction Strategy without execution is just a dream. Execution without strategy is a nightmare. Strategy Management refers to the marriage of... 
by Larry Wolff | Nov 8, 2020 | Transformative IT Leadership
Triage is defined as assigning degrees of urgency. When triage is done well, it enables us to measure the value that IT contributes to the business. Sorting it All Out Whether you’re in a new CIO role or have been with your organization for years, you’re actually... 
by Larry Wolff | Nov 2, 2020 | Transformative IT Leadership
Rapid assessment of an IT environment is the first step a CIO will perform. A comprehensive understanding of risks and associated business impact is necessary before any actions are taken. Seeing the Big Picture The initial IT assessment gives us the complete view of... 